Commercial
Refund Policy
General refund guidance for Splentify services, credits, subscriptions, and custom work.
Overview
Refund eligibility depends on the product, plan, usage, payment method, and any written agreement or consumer rights that apply.
If you believe there has been a duplicate charge, technical issue, or service problem, contact splentify@splentify.co with the relevant details.
Digital services and used credits
Because Splentify provides digital services and generated or enhanced outputs, used credits, completed processing, delivered outputs, and completed custom work may not be refundable unless required by law or agreed otherwise.
Processing refunds
Approved refunds are usually returned to the original payment method. Processing times depend on banks, payment processors, and card networks.
If the original payment method is no longer available, a refund may be delayed, declined by the processor, or handled through another reasonable method where permitted.
When refunds may be reviewed
We may review refund requests where there has been a duplicate payment, billing error, unavailable service, material technical issue, or a clear mismatch between the purchased service and what was delivered.
Refund review does not guarantee approval. We may consider usage, delivered outputs, elapsed time, account history, project status, and any written terms that applied at purchase.
Refund requests should include the account email, order or invoice reference, payment date, reason for the request, and any relevant screenshots or supporting information.
Non-refundable cases
Refunds may not be available for completed custom work, used credits, processed images, delivered files, late cancellation, change of mind after use, or issues caused by inaccurate source material or instructions.
This policy does not limit any mandatory legal rights that apply to you. Where local law gives you stronger rights, those rights apply.
Where a refund is declined, we may still try to resolve the underlying issue through support, replacement output, account adjustment, or another reasonable remedy where appropriate.
Questions about refund status can be sent to splentify@splentify.co.